Personal information we collect
Botaniko Fresh acknowledges the importance of protecting the privacy of our customers, however, there is some personal information we need to collect. Personal information generally includes any information that can be used to personally identify you, such as;
- Your name
- Email address
- Telephone number
We may also collect information from you that is not considered personal as it does not identify you personally, such as;
- Shopping preferences and shopping history,
- Marketing preferences including the type of marketing materials you wish to receive and how you would like to receive them,
- Information you provide via customer service in relation to products and services,
- Responses you may provide as part of a survey,
- Device identification information when you use a computer, mobile phone, tablet or other device to use our website.
How we store your personal information
We store your personal information in our database. This system is password protected and your information is never disclosed to a third party. All reasonable steps are taken to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
How we store your credit card information
To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by SecurePay www.securepay.com.au. This service is PCI-DSS compliant which is the industry standard for secure credit card payments. Any changes or updates to your payment information need to be made via this gateway. For security purposes Botaniko Fresh will not handle any credit card information via phone or email. All credit card details are encrypted and cannot be accessed by our staff.
We may send you direct marketing communications and information about products and services offered by us via email or SMS.
You can manage how you prefer to receive this information on the ‘contact us’ page on our website. Alternatively, contact us direct via phone or email.